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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
7
Printer Locations
Safely printing documents
How to unsubscribe from Mailman
How to checkout equipment from the Technology Center
How do I subscribe to the College's Mailman?
See all 7 articles
How-to guides
4
Document camera: home setup
Google migration options / alternative storage locations
UW Google changes 2022-2023
Change from UW Gmail to O365
Policies
6
FERPA and HIPAA
What are my responsibilities with my new device?
When can I renew my laptop/computer?
Do you offer support for Emeritus faculty?
Expiration of UW computing services (Canvas, Cloud, Email)
See all 6 articles
Zoom
17
Zoom: Someone is in my personal meeting room
How do I update Zoom to the latest version? My computer won't update when I open the Zoom installer
How do I enable breakout rooms and pre-assigned rooms?
What version of Zoom am I running?
Zoom: rename myself?
See all 17 articles
Help Desk (Public)
Classroom Tech
2
SMART Boards Quick Guide
Recording with Panopto: Quick Start Guide
Purchasing Technology
0
Video
6
Troubleshoot your video conference
Effective Classroom Videotaping
PVS for Students: Review Recordings
PVS: Start Recording
PVS: Add Markers to Video
See all 6 articles
Mac Tips
5
Acrobat Pro (DC) Mac install steps
Sharepoint CoE file share: how to sync with the Mac Finder
Software Updates for Mac
Miller Ricoh copier install on a Mac
Visual Basic for Applications Run-time error 53 Pop-up when using Microsoft products
Windows Tips
6
Acrobat (Pro) DC 2017 installation
Windows file share mapping (old server)
Force computer to not use second graphics card in office
Sharepoint CoE file share: how to sync with File Explorer
Windows updates
See all 6 articles
Email and NetID
15
Outlook lost folders and emails
Shared NetID Provision: how to renew shared netid
UW is disabling Netids
Outlook Profile
When do I lose my UW email?
See all 15 articles
Software
7
UW software
Trumba help for editors
Trumba for subscribers
Qualtrics: Send collaboration invite
Starting up with DocuSign (eSignature)
See all 7 articles
Google and Sharepoint
1
Sharing Google with external partners
Instructional Design
Canvas
10
Can we use VoiceThread in our Canvas courses?
How can I access Canvas?
What browsers are compatible with Canvas?
How can I access and transfer my Canvas ePortfolio?
How to use the Canvas Rich Content Editor (RCE)
See all 10 articles
Accessibility
1
Accessible File Remediation
Online Teaching
10
Small to Medium Class: Group Discussions in Breakout Rooms
Small to Medium Class: Peer Feedback, Mini Lecture, and Group Activity in Breakout Rooms
Medium to Large Class: Mini Lecture, Video Discussion, Group Activity in Breakout Rooms
Collaborative Document Templates
Meetings and live events in Microsoft Teams Webinar
See all 10 articles
Computing Services
Secure Computing
9
What can I do to protect my new devices?
How can I protect my data?
Travel tips for information security
Online Safety and Security Tips
Secure your mobile devices
See all 9 articles
Databases
12
What are the College Databases?
College Database and Institutional Data Training
What is the Courses Database?
What is the Recruitment Database?
What is the Applicant Review database?
See all 12 articles
Websites
3
Updating Faculty/Staff Bio Information
How to edit CoE website (Drupal pages)?
Editing Your Drupal Web Profile
Accessibility
4
Improving document accessibility
Where can I learn more about accessibility?
How can I design accessible courses?
Who can help me with accessibility?
Research Computing
2
Data Analysis choices on campus (CSSCR or CSDE)
Stata3 - Sun and Knight
CECI
CECI User Support Common Answers
8
Current Tags for Tickets
Change User Role
Delete CECI Account
Password Reset
New CECI Account
See all 8 articles
IT - CL
IT policies
0
Fiscal
Finance policies
1
Expense Reimbursement Policy (Sample)
