CECI User Support Common Answers
Common answers for frequently asked questions in the CECI User Support ticketing system.
Tags for tickets - Each ticket should be tagged for data purposes.
Tags as of 12/26/2023 include:
Change User Role: https://coehelp.uw.edu/a/sol...
Wed, Jan 17, 2024 11:09 AM
Requests come in to change user roles - usually from Coachee to Program Director (occasionally among other roles).
Changing any roles in CECI must be done...
Mon, Feb 5, 2024 8:22 AM
Only a Super Admin can delete an account in CECI.
When the request comes in, assess why they want to have an account deleted - created by mistake, cr...
Tue, Jan 2, 2024 10:20 AM
Password reset should be able to be done by individual users at will.
If tickets come in to reset their passwords, we can encourage them to do this on the...
Tue, Jan 2, 2024 3:25 PM
It isn't often that we create new accounts for users in 2024. Feel free to forward this on to Leslie Janes to respond to these tickets.
Reasons th...
Tue, Jan 2, 2024 3:25 PM
EA Component Question could be a number of different things.
The common base is that it is a question that relates to the Early Achievers Quality Recogni...
Wed, Jan 10, 2024 3:37 PM
When a user submits feedback -
what I have found would make the site better...
what would be helpful...
etc.
Respond with:
Hi (user first...
Wed, Jan 17, 2024 7:03 AM