Note: These screenshots are from Windows 11 and the interfaces will look slightly different on computers using Windows 10.
If you received a Windows laptop sometime between January 2024 and August 2024, you may see the following pop-up when trying to use/update the Zoom application:
To fix this issue, please following the steps outlined below:
1. Search for "add" in the Windows search bar at the bottom of your screen and click "Add or remove programs:
2. On the following page, search for zoom in the search bar and uninstall all zoom apps:
3. After all Zoom apps have been uninstalled, go to the page linked below, and download/install the 64-bit Zoom application: